FAQs
Can I receive a Medicare Rebate?
As registered Medicare providers eligible clients can claim a Medicare rebate for counselling sessions. To claim these rebates, you must obtain a referral and Mental Health Care Plan (MHCP) from your GP, Psychiatrist or other specialist. A MHCP allows Medicare to rebate up to 10 sessions each year (approx. 50% of the session fee). The rebate will be automatically claimed after each therapy session.
Eligible links to: https://www.qld.gov.au/health/costs/rebates/medicare
Can I receive a Private Health Rebate?
Kind Mind Psychologists are recognised providers for most Private Health Insurers (within Australia). The rebate will be automatically claimed after each therapy session.
How can I contact Kind Mind Psychology?
If you need to move your appointment time, you can easily do this on our website (providing it is prior to 24 hours before the scheduled time).
You can email info@kindmindonline.com.au or phone or leave a message with admin on M: 0488 046 417.
What if I or someone I know is in crisis and it is an emergency?
If you cannot book a session time, there is an imminent risk of harm, or if the crisis is after hours, contact emergency services by dialling ‘000’ (within Australia), lifeline on 13 11 44 or present to your hospital’s emergency department.
Where are you located?
Kind Mind is 100% online counselling, there is no physical clinic attached to this practice for convenience and flexibility.
Are therapy outcomes better face to face?
More research is being done in the field of Telehealth due to how our society is changing, and some studies are finding similar therapy outcomes for both Telehealth and face to face therapy approaches. The main ingredient identified has been the quality of the therapeutic relationship between Psychologist and client, the stronger the relationship, the better the treatment outcomes.
It all comes down to personal preference with many clients choosing Telehealth for the convenience and comfort of attending in the privacy of their own home or office. Furthermore, continuity of the relationship can remain even if the client or psychologist relocates.
What if there are no times available which suit my schedule?
Kind Mind Psychology session times are offered weekdays between 9am – 3pm with after hours appointments available Wednesdays. If however, these times do not suit your schedule, please email info@kindmindonline.com.au to discuss an alternative arrangement as there is usually room for flexibility.
What’s your Privacy Policy?
In therapy a person needs to feel safe to discuss their inner most thoughts and feelings. Psychologists are ethically bound to confidentiality to allow for this safe space. There are certain limitations to confidentiality which include:
1. Where consent has been obtained by the individual to disclose relevant information i.e., providing clinical reports to GPs or other stakeholders
2. When there is reason to believe there is a risk of harm to the individual or to another person including suicidal risk, homicidal risk, abuse or neglect to a person under the age of 18 years
3. When legally obligated to provide counselling records in the form of a valid subpoena from a court of law
4. If the individual reports sexually abused perpetrated by a regulated health professional
All personal information collected by Kind Mind Psychology will be stored and safeguarded using passwords, firewalls and bank grade security and encryption.
What is your cancellation policy?
We understand that it is sometimes necessary to reschedule your appointment. We request that a minimum of 24 hours notice be provided when rescheduling or cancelling appointments. This allows enough time to allocate the time to someone on our waitlist.
If notice is not given 24hrs prior to the session time, a 50% fee will apply, and failure to attend your scheduled appointment without providing notice, will attract the full session fee.
